Void invoices and check cancellation status
Voiding and crediting are different actions
Voiding changes an invoice’s validity. A credit note is a separate document that reduces the creditable amount of the original. Neither action automatically returns money.
In Cord, open Invoices, select the document and use More actions > Void invoice. The app blocks voiding when payments have been applied and suggests a credit note. It also requires resolving linked credit notes before voiding the original invoice. These are Cord workflow rules, not a replacement for reviewing the tax treatment of a specific case.
Mexico: request and confirmation
Submitting a request does not mean the CFDI has been canceled. Cord retains the request status and only presents the invoice as void once confirmed:
- Pending or verifying: the invoice remains valid.
- Rejected, expired or unconfirmed: the invoice is not marked void.
- Accepted: its state changes to void.
Use Check cancellation status in the detail to review a request. This is a manual check, not continuous automatic monitoring. Do not issue a replacement on the assumption that the request has completed.
The button does not offer a complete replacement workflow with every fiscal reason and relationship. If your case requires that relationship, consult your advisor and support before proceeding. Do not use a credit note just to simulate cancellation.
Other markets
Cord uses the available country rail and retains document history. Locally voiding a commercial invoice does not prove a tax authority has received or accepted a cancellation.
Availability of the September improvements is being verified. See scope and release status; contact support if a described action is not yet shown in your account.