Payments & Deposits
Everything about receiving funds, settlement times, and fees.
Bank account deposit times
Find out how long it takes for the money to reflect in your bank account once the client has paid.
How to activate online payments
Step-by-step guide to set up your account and receive card, bank transfer or bank debit payments from your quotes and invoices.
Processing fees and rates
Cord Payments fees by currency and method: card and SPEI in Mexican pesos, and no Cord fee in the other currencies.
Handling disputes and chargebacks
Learn what a chargeback is and the steps you must follow to respond to or win a bank dispute.
Collect a deposit
Ask for a percentage up front on approval and collect the balance per terms.
Identity verification and beneficial owners (KYC)
What verification asks for, why it changes by country, how to declare owners with 25% or more, and what to do when a document is rejected.
Issue refunds to customers
How to refund a quote or invoice payment, fully or partially, and how to correct the tax document afterwards.
Automatic AI collections
An agent that, once credit lapses, reminds with the real link and can propose an installment plan.
Client portal and paying several invoices
One link per client with all their invoices, their balance per currency and paying several at once: how to create it, send it, rotate it and what your client sees.
Automatic payments and what happens when a charge fails
Your client saves a method in their portal and each invoice is charged on its due date: what is charged, when, how they authorize it and the retry policy by decline type.
Bank debit: SEPA, ACH, Bacs and Canadian pre-authorized debit
Collect with a debit from your client's bank account: SEPA Direct Debit in EUR (Spain, Germany and France), ACH bank debit in USD (United States), Bacs Direct Debit in GBP (United Kingdom) and pre-authorized debit in CAD (Canada). How to turn it on, how long it takes, disputes, refunds and where it is offered.
Get paid with Mercado Pago
Connect your Mercado Pago account so clients pay from the quote link: which countries it applies to, what they see, when it is marked paid, and what it does not do yet.
Cash Payment Reception
Current availability of cash payments.
Change Payout Frequency
Learn how your deposit schedule is determined.
Deposit reconciliation
Export your received payments to match deposits with your accounting.
Get paid with Bizum
How to offer Bizum in Cord so your customers in Spain pay from their bank's app.
Interest-free installments (MSI)
How to offer interest-free card installments in Cord, what they cost, and what your customer sees.
Multi-currency collections
How to quote and collect in a currency different from your accounting currency, which methods collect each currency and how the invoice declares the exchange rate.
Processing limits
How payment limits are determined and what to do when a transaction is declined.
Reasons for Declined Payments
Common bank error codes and how to fix them.
Receive international payments
Collect from clients abroad in their currency by card, bank transfer, direct debit or Mercado Pago, and invoice the sale according to the country you issue from.
Switch between bank transfer and card
What to check before trying a different payment method.
Still have questions?
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