Automatic AI collections
Cord’s autonomous collections is an AI agent that chases your overdue receivables for you, with a professional tone and without your team lifting a finger. It’s off by default: it only steps in once you enable it for your business.
When it acts
The agent only writes when a quote’s credit terms have actually lapsed. The due date is calculated from approval plus the days of the term (due on receipt or Net 7, 15, 30, 45, 60, or 90), with a few days of grace before the first reminder. It never bothers a client who is up to date.
What it does
- Reminder with a real payment link. Every email includes a button that goes straight to paying the exact outstanding amount (card; SPEI for businesses billing in Mexican pesos; or, as a new feature, bank transfer with a reference in EUR, GBP, or USD), directly to your bank. If you don’t have online payments active, the button points to the public link with your bank transfer details.
- Adaptive tone. The agent adjusts its tone based on days overdue: friendly at first, firmer as time passes.
- Proposes installments when needed. From the days overdue you configure, if the client can’t pay in full, the agent can propose a plan of monthly installments that add up to the exact balance of the quote, with no discounts, up to the maximum you configure (2 to 6; 3 by default). Your client sees the installments, their amounts, and their dates from the link in the email and accepts the plan if it works for them; only then are the payable charges for each installment created, and you get a notice. Neither you nor the agent can accept it for them, and the proposal expires after 14 days.
- Transparent with your client. Every email goes out in your business’s name, says it was drafted with artificial intelligence, and carries a link to stop being contacted by email: if your client clicks it, they stop getting collection emails right away, automatic reminders included (they carry the same link), and Cord lets you know. Through AI collections, a client never gets more than 2 messages every 7 days, and the AI model doesn’t receive their name or email address.
How to enable it
Go to Settings → Advanced → AI Agents and turn on autonomous collections. You can disable it at any time.
[!NOTE] By enabling this feature you authorize Cord to contact your clients on your behalf about overdue balances. Make sure you have a legitimate commercial relationship and accurate receivables data. The agent uses AI and its wording may vary.