Terms and
Conditions

If you do not agree with these terms, you must not use our services or access our APIs.

01 Software Description

CORD is a technological platform designed for quote generation, collection management, and issuance of invoices — digital tax receipts (CFDI 4.0) for businesses in Mexico, and CORD's own commercial invoice for the rest of the world. Flouvia provides the cloud tool, but the User is solely responsible for the accuracy of the data entered, the amounts quoted, and the invoices issued.

02 Intellectual Property and Feedback

Flouvia grants you a limited, non-exclusive, non-transferable license to use the CORD software. All code, design, interface (UI/UX), and algorithms belong to us. However, you retain 100% intellectual property over your catalogs, price lists, logos, and client information. We claim no rights over your business information.

Feedback: If you provide us with suggestions, comments, or ideas to improve the platform ("Feedback"), you grant us a worldwide, perpetual, irrevocable, and royalty-free license to implement, modify, and exploit such improvements without obligation of compensation or recognition.

03 Billing Plans and Overages

The plan distinguishes enabled features, resource limits and monthly usage allowances. Reaching a hard limit prevents creating resources or performing the relevant operation; it does not automatically enable paid overage. Some features require a particular plan and evidence of a current subscription.

Free does not allow billable overage. On plans that do, only eligible dimensions generate additional usage beyond the included allowance. Starter retains a maximum of one seat; from Pro, additional billable seats may be available under the plan. Limited Free sends do not turn into overage charges.

Even when a dimension permits overage, safety limits and abuse controls apply. An operation may be blocked when a relevant ceiling is reached or authorization or quota cannot be verified. Unlimited continuity or freedom from plan-limit blocks is not promised.

Applicable amounts, currency, cycle and billable usage are shown when subscribing and in billing interfaces. Usage is reserved before external operations; failed reservations are canceled and eligible overage is reported to the subscription processor. This description does not authorize items outside the contracted plan.

04 Payment Terms and Debit Authorization

Automatic late interest is disabled in all offered countries while the applicable policy is reviewed. A Customer’s credit period or installment arrangement does not mean Cord calculates or charges interest. Optional collections may send email on the creditor’s behalf with creditor identification and a reply channel; it does not guarantee recovery, AI wording accuracy or prior human review of every message.

To use our paid plans, you must provide a valid payment method. By doing so, you expressly authorize us and our exclusive payment processor (Stripe, Inc.) to make automatic and recurring charges to your card or bank account for your subscription amount and any generated overages.

Additionally, by processing payments through CORD, you agree to be bound by the Stripe Services Agreement. If automatic billing fails, we reserve the right to temporarily suspend access to your account until payment is regularized.

Payments from your Clients (Stripe Connect Custom)

Where online payments are available and the connected account is enabled, Stripe processes customer payments through that account. Cord provides the interface and sends payment instructions through the integration; it does not act as a bank or hold funds in its own custody. Cord processes verification data and retains certain technical records described in the privacy notice; it is not merely a transient relay of every data item. Processor restrictions and requirements can affect availability. The applicable connected-account agreement is presented in payment onboarding. This description does not exclude Cord’s own responsibilities.

Deposits, Partial Payments and Installment Plans

The Customer can configure deposits, balances and installments where enabled. Payment execution depends on the available method, required authorization and connected-account status; a due date does not guarantee collection. Cord does not provide financing or purchase the receivable. The Customer is responsible for the commercial terms, delivery and applicable tax treatment of each payment. This feature does not automatically generate a Mexican payment receipt complement (REP). Displayed balances and payment statuses are management information, not a substitute for the required fiscal record.

Autonomous AI Collections

CORD offers an optional AI collections agent that, once you enable it for your business, may contact your clients on your behalf (via email) about overdue balances, include payment links, and propose installment plans. By enabling this feature you authorize CORD to send these communications in your name and confirm you have a legitimate commercial relationship and a lawful basis to contact those clients. You are responsible for the accuracy of the receivables data and for ensuring these communications comply with applicable consumer-protection, data-protection, and debt-collection laws. The agent uses artificial intelligence and its wording may vary; This does not exclude Cord’s own obligations or liability that applicable law does not allow it to exclude. You may disable autonomous collections at any time.

05 Prohibited and Restricted Activities

CORD is a platform for lawful commerce. As an infrastructure that issues invoices — including, for businesses in Mexico, interacting with the SAT to issue CFDI — it is strictly prohibited to use our software for:

• Simulating operations, tax evasion, or issuing invoices covering non-existent operations (companies classified as EFOS/EDOS by tax authorities).
• Money laundering, terrorist financing, or any activity that violates applicable federal or international laws.
• Selling illegal, unauthorized regulated goods or services, or those prohibited under Stripe's Acceptable Use Policy.

We reserve the right to suspend or permanently cancel, without prior notice or right to refund, any account we suspect is engaging in these practices, and we will report such activities to the competent authorities and our financial partners.

06 Fair Use Policy

A feature without a resource cap on a plan does not remove limits on other dimensions, rate limits, authorization checks or security controls. Cord may restrict requests that compromise operations or breach applicable terms. Migration to dedicated infrastructure is not a standard offer; any special service requires a separate assessment and agreement.

07 Third-Party Apps and Integrations

The Service lets you connect third-party accounts not owned or controlled by Flouvia, such as Google (Gmail, Sheets), Microsoft (Excel, Teams), Shopify, QuickBooks Online, Xero, HubSpot, Slack, WhatsApp Business, Mercado Pago, Zapier, Make or n8n. Each integration is enabled separately and only under the Customer’s instruction.

Authorization and third-party terms. By connecting an account, you represent that you are authorized to do so on behalf of the business and that you have a lawful basis for your customers’ data to be exchanged with that third party. Your use of each third party is governed by that third party’s terms and policies, which you agree to follow. Cord does not receive the password of those accounts and stores their technical credentials encrypted.

What Cord writes to your accounts. Depending on the integration, Cord writes to the connected account under your instruction: rows in a spreadsheet, invoices and customers in your accounting, orders in your store, messages in your channels and emails sent from your account. You are responsible for reviewing those writes and their effects, including accounting entries, taxes, inventory and fulfillment. Cord does not convert amounts between currencies for an integration: if the third-party account does not accept the document’s currency, the operation is not performed and Cord reports it.

Email sent from your account. If you connect your email so Cord sends documents from it, those emails are sent in the Customer’s name; the Customer is their sender and is responsible for their content, recipients and compliance with the laws on commercial communications and data protection. If the email provider rejects a send, Cord may deliver it through its own email channel so the document is not lost.

AI proposals. Proposals generated by AI, such as quote lines drawn from an email, are suggestions you must review before sending them to your customers. An email’s text is processed only when you invoke that feature.

Availability and changes. Third parties may change their services, limit their use, revoke access or suspend applications, and Cord may modify, pause or retire an integration. An integration is not part of any availability commitment. You may disconnect it at any time: Cord stops syncing and deletes or revokes the credentials, and data already delivered to the third party remains in that account under your control.

Responsibility. Flouvia does not endorse those third parties and is not liable for their failures, vulnerabilities, data loss or acts, or for decisions you make based on what an integration records. This does not exclude Cord’s own obligations regarding its platform or liabilities that applicable law does not allow to be excluded.

08 Tax and Legal Responsibility

Cord provides invoicing technology, not accounting advice or a general guarantee of tax compliance in every country. The Customer must verify the data, taxes and requirements applicable to its transactions. This responsibility does not remove Cord’s own duties or liability that cannot lawfully be excluded.

In Mexico, CFDI stamping depends on tax data, issuer credentials and the configured provider’s availability. Outside an enabled fiscal rail, the document is commercial and does not establish receipt by an authority.

In Spain, generating a commercial document, generating a chained record, submitting it to AEAT and obtaining a response are distinct states. Commercial mode does not submit records. When Verifactu mode is enabled, generation requires issuer information and system identity; missing prerequisites may block issuance rather than automatically become a successful submission.

Uploading a certificate does not establish submission or acceptance by AEAT. Submission depends on operational enablement and must be checked against the record status and the authority’s response. The current configuration uses daily scheduled processing and does not establish immediate remittance. Before offering that rail as operational, the producer’s responsible declaration, system version and submission mechanism must be verified. No AEAT-issued approval is claimed.

09 Confidentiality

Both parties ("Receiving Party" and "Disclosing Party") may have access to confidential technical, financial, or business information. The Receiving Party commits to protecting the Disclosing Party's Confidential Information using the same degree of care it uses to protect its own, and in no event less than a reasonable degree. This confidentiality obligation shall survive the termination of your CORD subscription.

Activity on public proposal links: when you send a proposal through a CORD link, the platform records activity on that link so you can follow up: when it was opened, how many times and by how many distinct devices, which sections the recipient reviewed and for how long, and whether they are viewing it at that moment. This data is visible to you as the sender, is scoped to that proposal, and is never shared with other businesses. The link itself tells the recipient that their activity is visible. IP addresses associated with this activity are stored hashed; the exception is the record of a digital signature, where the address is preserved in full as evidence of the signature.

10 Indemnification

The User agrees to defend, indemnify, and hold harmless Flouvia, its directors, employees, and technology providers from any claim, demand, fine, or damage (including legal fees) arising from the misuse of the Platform, the violation of these terms, or the issuance of invoices (CFDI or commercial) with fraudulent data to third parties.

11 SLA, Availability and Force Majeure

Flouvia provides the service on a best-effort basis and does not currently offer a standard uptime commitment. Availability also depends on third-party payment, database, hosting, and tax-authority services. Any individually agreed service level must be set out in a separate written agreement.

Force Majeure: Flouvia shall not be liable for failure or delay in performing its obligations caused by events beyond its reasonable control, including but not limited to natural disasters, pandemics, acts of terrorism, strikes, massive failures of internet providers, or government actions.

12 Limitation of Liability

To the maximum extent permitted by applicable law, Flouvia's total and cumulative liability to the User for any damage, loss, or cause of action related to the use of CORD shall be strictly limited to the total amount the User has paid to Flouvia for the service during the twelve (12) months immediately preceding the event giving rise to the claim.

13 Public API Terms

The use of the CORD API and outgoing Webhooks is restricted to your plan limits. The Client agrees to protect their API keys (sk_live_...). Flouvia is not responsible for data extraction or the issuance of fraudulent invoices resulting from the leak of your credentials.

14 Brand Usage (Publicity)

Unless the Client explicitly expresses otherwise in writing, by using the CORD Services, the Client grants Flouvia the non-exclusive right to use and display the Client's name, logo, and trademarks on the Flouvia website and in marketing materials for the purpose of identifying them as a customer of the platform.

15 Payments, Disputes and Refunds

The fee schedule below applies to the MXN schedule and must not be extrapolated to other currencies. Cord fees and processor charges are separate items: absence of an enabled platform fee in a currency does not make processing free. General acceptance of these terms does not replace an authorized organization member’s specific acceptance of the fee schedule.

Cord Payments transaction fees

When the Client activates the current Cord Payments fee schedule, each payment is subject to the total rate shown in Settings before acceptance. The current blended rates are: card payments, 4% plus MXN $3, plus VAT; recurring card payments, the same blended rate, which includes card processing and Cord's 0.4% margin; and SPEI transfers, 1% plus MXN $7, plus VAT, capped at MXN $588.12 total per payment. Funds are charged on the Client's connected payment account and are never held by Flouvia. Transaction and processing fees are generally not returned when the Client issues a voluntary refund, unless Flouvia expressly confirms otherwise in writing. Legacy organizations remain on their previous fee schedule until an authorized member accepts the new version.

Chargebacks, dispute fees and negative balances

The Client is the seller and merchant responsible to its buyer for each transaction, including authorization of the charge, delivery of the product or service, refunds, customer service, and applicable taxes. Cord provides the technology and does not become the seller or assume the Client's commercial obligations.

When a buyer files a chargeback or other payment dispute, Stripe may debit the disputed amount and any network or processor fee from the connected account balance. If that balance is insufficient, Flouvia may be liable to Stripe under the payment processing arrangement. As between the Client and Flouvia, the Client assumes the economic responsibility for the disputed amount, dispute fee, and any related negative balance attributable to the Client's transactions, except to the extent caused directly by Flouvia's proven fraud or willful misconduct.

The Client must reimburse any amount owed under the preceding paragraph within five business days after written notice. To the extent permitted by law and by Stripe, the Client authorizes Flouvia to recover or offset those amounts against present or future connected account balances. Flouvia may also pause new payment processing or payouts and require another authorized payment method until the negative balance is settled.

The Client must provide complete and truthful evidence within the deadline communicated by Cord or Stripe and must reasonably cooperate in the dispute process. Cord may assist with evidence preparation and transmission but does not guarantee the outcome. If a dispute is won, recovered amounts will be credited as determined by Stripe; processor or network fees that Stripe does not return remain payable by the Client.

All charges are securely processed by Stripe. Subscriptions renew automatically. The Client can cancel at any time from the Billing Portal. Upon cancellation, the service will remain active until the end of the already paid period. Flouvia does not issue full or partial refunds for unused months or overage consumption.

16 Applicable Law and Jurisdiction

This Agreement is governed by and construed in accordance with the current laws of the United Mexican States, without giving effect to its conflict of law principles. For any controversy, dispute, or claim arising from or related to these Terms or the use of the Platform, the parties expressly submit to the exclusive jurisdiction of the competent Federal or Local Courts of Mexico City, waiving any other jurisdiction that may correspond to them due to their present or future domiciles.

17 Modifications to the Terms

Each publication has a version, language and hash of the displayed artifact. Where a change requires renewed acceptance or acknowledgement, Cord will present the relevant version through the acceptance flow and record an affirmative action. Continued use does not replace that action. Drafts do not amend the current contract, and personal acceptance of terms does not replace required organization or payment approvals.