Delete your Cord account

Cord has two separate deletions, both from Settings and without writing to support.

Deleting your organization (the business)

In Settings › Data & privacy, under “Danger zone”, the organization owner can schedule its deletion. To confirm you need your password (or a code from your authenticator app if you only sign in with Google) and to type the organization’s exact name.

Deletion is not immediate: it is scheduled 30 days out. During that period:

• You can sign in, download your data and cancel the deletion from the same page.
• No subscription renewals are charged (anything already owed is still collected); when the organization is deleted, it’s canceled. If you cancel the deletion, billing resumes, including any renewal that fell due during the period.
• We email you when it is scheduled and a few days before the date.

When the period ends, quotes, customers, the catalog, tax documents, API keys, webhooks, the audit log and the team are permanently deleted. If the organization has Spanish Verifactu records, it cannot be deleted; if they appear during the period, the organization stays and its subscription ends at the end of what you already paid for.

Deleting your personal account

In Settings › Your account, under “Danger zone”, you can delete your user. To confirm you need your password (or an authenticator app code) and to type your exact email.

• If you do not own any organization, your account is deleted immediately, together with your sessions, passkeys and connected Google account.
• If you are the sole owner of organizations with no other members, those organizations are scheduled for deletion in 30 days and your account is deleted with them. You can cancel before then.
• If you own an organization that does have other active members, first transfer ownership or remove those members from Settings › Team.

Before deleting, download your data

In Settings › Data & privacy you can download:

• All organization data (ZIP): one file per table and a manifest that states whether the export is complete.
• Tax documents (PDF and XML): one ZIP per year, with each invoice’s signed or stamped XML and the authority’s responses.
• Catalog and customers (CSV).

Keeping your invoices is your business’s obligation. Cord does not keep a copy of your tax documents after the organization is deleted: download them before the date.