Receivables and operating collections

What to collect today, who to contact, and how to record agreements without duplicating balances.

Collections (/app/cobranza) is a current operating list. Historical aging, DSO, and behavior analysis lives under Reports > Collections and receivables. The module requires Pro or above and Collections permission.

What enters receivables

Cord combines approved quotes with an outstanding balance and open invoices with an outstanding balance. When a quote already has an open invoice, only the invoice appears, avoiding a duplicate operation. Balance reflects partial payments and recorded interest.

Today’s operating summary

Widgets highlight overdue total, due in seven days, promises due now, overdue items without a promise, amount-and-age priority, clients above their credit limit, and a compact aging view. Member-level customization doesn’t change calculations.

Filters and actions

Filter all, overdue, promised, or untouched accounts. Rows expose client, number, terms, due date, state, and balance. Actions can record a promise, prepare a WhatsApp reminder, mark an operation paid manually, or open its source document.

Payment promises

A promise stores a date, optional amount, and a note up to 400 characters. It can be pending, fulfilled, or missed. It organizes follow-up and measures compliance; it doesn’t reduce balance, extend the due date automatically, or execute a payment.

WhatsApp reminder

Cord prepares a message with client, document, balance, due date, and link. Delivery happens in WhatsApp and depends on the saved phone number. Review recipient and text before sending.

Late interest

Automatic application is suspended while the country-by-country legal review is completed. A previously saved rate remains as historical configuration, but the monthly process creates no new charges. Previously recorded interest remains visible to preserve balance traceability.

Manual and AI collections

Pro includes operating receivables, priority, promises, and manual follow-up. Scale and Developer may also enable the AI collections agent. Review exclusions and limits before automatic mode.

Common problems

An operation appears twice. Verify they are distinct documents; an associated open invoice should replace its quote in unified receivables.

Promise didn’t lower balance. Only a recorded payment lowers it.

Collections is missing. Check Pro-or-higher plan and Collections permission.

Balance differs from original total. Review partial payments, credits, refunds, and interest on the remaining balance.