Skip to content
ESEN

Your Cord subscription

Plans, allowances, overage and how to change plans without losing your data.

Your subscription pays for using Cord. It is separate from what you charge your clients: the currency you quote in, Cord Payments fees and your client invoices are managed separately.

Requirements

  • Settings permission to see the plan, change it and open Billing.
  • Outside the test environment. In test mode the screen shows Not available in test mode and you cannot subscribe or change plans.
  • Developer is not self-service: it is agreed with sales.

Your subscription currency

Cord charges you in one of three currencies, based on your organization’s country:

Country Subscription currency
Mexico MXN
Spain, Germany and France EUR
United States, Canada, Brazil, United Kingdom, Colombia, Argentina, Chile and Peru USD

An existing contract keeps its currency. Once you have paid an invoice in a currency, Cord keeps charging you in it even if you change your account’s country, language or currency. The currency you choose in Settings › General is the one you sell in, not the one for your subscription.

Pricing

Plan MXN per month USD per month EUR per month
Free 0 MXN 0 USD 0 EUR
Starter 240 MXN 12 USD 12 EUR
Professional 590 MXN 30 USD 30 EUR
Scale 1,390 MXN 70 USD 70 EUR
Developer Via sales Via sales Via sales

The annual cycle costs ten monthly payments and is charged yearly (for example, Starter annual: 2,400 MXN, 120 USD or 120 EUR). Overage is billed separately and is not part of that saving. Prices include taxes: what you see is what you pay.

Monthly allowances

Plan AI builds Tax invoices Commercial invoices API requests Included users Quotes sent
Free 3 Not included 10 100 1 5
Starter 20 30 Unlimited 1,000 1 Unlimited
Professional 50 200 Unlimited 5,000 5 Unlimited
Scale 500 500 Unlimited 10,000 15 Unlimited
Developer Unlimited 1,000 Unlimited 50,000 Unlimited Unlimited

Check your usage for the period under Settings › Plans & subscription › Plan usage this period.

Capacity limits

Besides monthly allowances, Free and Starter cap how many resources can exist at the same time. These are not billed as overage: to go past them you need to upgrade.

Plan Active quotes Products Clients Active workflows
Free 5 50 50 1
Starter 50 500 500 5
Professional, Scale and Developer No cap No cap No cap No cap

An active quote is one that is still live: draft, sent, viewed or approved. Paid, invoiced, rejected or expired quotes do not count.

Overage

Free has hard limits: when you reach the limit, the feature stops until next month or until you upgrade. From Starter on, usage above the allowance is charged at the end of the period, and only the overage is billed, never the included amount again. Free’s quote sends have no overage: the cap of five per month is fixed.

Extra item Starter Professional Scale Developer
AI build 4.00 MXN 3.50 MXN 3.00 MXN Unlimited
Tax invoice 3.00 MXN 3.00 MXN 2.00 MXN 1.50 MXN
100 API requests 0.60 MXN 0.60 MXN 0.40 MXN 0.40 MXN
Additional user per month Not available 300 MXN 300 MXN Unlimited

Rates are fixed per currency, not a daily exchange-rate conversion. Starter keeps a single user: to invite a team you need Professional or higher. As a safeguard, exceptionally high usage in a period is stopped and asks you to contact us before continuing.

Invoices with automatic sales tax (US only)

This feature is new and may not be enabled on your account yet. If you do not see it, write to us.

If your business is in the United States and you turned on sales tax by the client’s address (see Invoicing by country), each issued invoice or paid quote recorded for your filing in a state where you collect counts once against its own monthly allowance, separate from tax invoices. Previews don’t count, a sale to a state where you don’t collect doesn’t either, and voiding an invoice doesn’t give the unit back.

Plan Included per month Each additional one
Free Not included —
Starter 10 15.00 MXN · 0.75 USD · 0.70 EUR
Professional 25 15.00 MXN · 0.75 USD · 0.70 EUR
Scale 60 15.00 MXN · 0.75 USD · 0.70 EUR
Developer 150 15.00 MXN · 0.75 USD · custom in EUR

When you reach your allowance, Cord tells you before you save or send the document. If overage billing for this allowance isn’t enabled on your account yet, automatic calculation stops until next month or until you upgrade; meanwhile you can enter the rate manually by turning it off in Settings › Taxes. A sale that arrives without allowance isn’t lost: it waits and is recorded automatically once there is room, and Settings › Plans & subscription shows how many are waiting.

Change plan or billing cycle

  1. Open Settings › Plans & subscription and select Change plan.
  2. Choose the Monthly or Annual cycle (2 months free).
  3. Select Choose on the plan you want. For Developer, the button takes you to sales.
  4. Review the summary, currency and total, and confirm the payment.
Settings › Plans & subscription with the Starter plan active and the Annual cycle selected: cards for Starter (marked as the current plan), Professional, Scale and Developer, with equivalent monthly prices in MXN, for example $492 MXN / month for Professional.

What happens depending on the change:

  • Upgrading applies immediately. Cord charges the prorated difference for the current period right away, and the new capabilities turn on once the payment is confirmed.
  • Downgrading or changing only the cycle (for example, monthly to annual on the same plan) is scheduled for the end of your paid period. You keep your current plan until that date.
  • Canceling is done from Billing and takes effect at the end of what you already paid for: on the annual plan, at the end of the year, even though overage is billed monthly. Any scheduled plan change is dropped. You can resume the subscription before that date; while it’s set to cancel, you need to resume it before changing plans.

What happens when you downgrade

Your data is not deleted. Quotes, clients, products, invoices, members and settings are kept. What changes is what can keep operating:

  • Resources over the cap (active quotes, products, clients, active workflows): existing ones are kept, but you cannot create more (or activate more workflows) until you are below the new plan’s limit.
  • Team: if the new plan includes fewer users, the owner and the first members that fit in the plan, by seniority, keep operating. The others keep their membership but cannot operate until you regain seats.
  • Plan features (collections, recurring invoices, SSO, approvals, custom domain, audit log…): they stop operating, with their configuration saved, until you return to an eligible plan.
  • Cord branding: if you downgrade to Free, it shows on your links again.
  • Custom domain: links with your domain redirect to cordhq.app. See Custom domain.
  • Issued invoices remain available for download and payment. Issuing a new tax invoice requires Starter or higher.

Past-due payment

If a subscription charge fails, your paid plan is not guaranteed: Cord only grants paid capabilities with an active subscription and a period covered by a paid invoice. Until it is resolved, your account operates with Free permissions. From Billing you can settle the past-due charge without leaving Cord; once paid, you get your plan back.

Billing and receipts

In Settings › Plans & subscription, Go to Billing → opens billing.cordhq.app, where you manage your card, review charges and download receipts.

A charge receipt and a tax invoice are different documents. In Mexico you can request the CFDI for a subscription payment from Billing, with your tax details complete. Only a paid charge with an amount is invoiced; a 0 MXN charge does not generate a CFDI. Outside Mexico, the charge receipt is your proof of payment.

Commercial and tax documents

Free includes 10 commercial invoices per calendar month (UTC), independent of its five quote sends; from Starter on they are unlimited. Tax-valid invoices start on Starter: 30, 200 and 500 per month on Starter, Professional and Scale, and 1,000 on Developer. Each type has its own allowance.

In Mexico and Spain, the commercial option generates pro forma documents labeled as such; they do not replace a tax invoice. Integrated tax issuing (CFDI 4.0 in Mexico) requires Starter or higher and your issuer details configured; each payment complement Cord stamps also uses one tax invoice. In Spain, invoice registration with the AEAT (Verifactu, in beta) requires Starter and your electronic certificate uploaded. In Argentina, Brazil, Chile, Colombia, and Peru, when issuing through the tax authority is active on your account, the authorized invoice also requires Starter and uses the same tax-invoice allowance, and the commercial option becomes a pro forma. In the other markets, Cord issues commercial invoices without integration with the local tax authority.

Creating drafts, downloading and resending do not consume another document. A successful issuance consumes one unit of its allowance; test documents do not. Reaching the limit does not disable downloads or payments of existing documents.

Common problems

I don’t see the button to change plans. You need the Settings permission and to be outside the test environment.

I paid but still see Free. Wait for the payment to be confirmed and reload the page. If the charge is pending, finish the payment from Billing.

The summary currency is not what I expected. If you already have a contract, Cord keeps its currency. If this is your first subscription and it doesn’t match your country, reload the page before paying and check the country in Settings › General.

I downgraded and a teammate can no longer work. Your plan includes fewer users. Upgrade or, from Professional, add extra users.